Frequently Asked Questions (FAQ)

1. What types of hair products do you offer?

We offer a diverse range of hair products, including shampoos, conditioners, styling tools, treatments, and accessories, all designed to cater to various hair types and needs.

2. Are your products suitable for all hair types?

Absolutely! Our curated selection features high-quality items suitable for all hair types, including straight, wavy, curly, and coily textures. We believe everyone deserves premium hair care.

3. How can I choose the right products for my hair?

We recommend starting with our detailed product descriptions and guides. Additionally, feel free to reach out to our customer service team for personalized suggestions based on your hair type and concerns at sales@hairtoplay.com.

4. Are your products cruelty-free?

Yes! We prioritize ethical practices and ensure that all our products are cruelty-free, so you can indulge in luxury hair care without compromising your values.

5. What should I do if I receive a damaged product?

If you receive a damaged product, please contact our customer service within 7 days of delivery with your order number and photos of the damage. We'll work swiftly to make it right!

6. Do you offer international shipping?

Apologies. We are not able to offer international shipping options at this time. Please check our shipping policy for details. For questions or special requests please contact us at sales@hairtoplay.com

7. What is your return policy?

If you're not completely satisfied with your purchase, we accept returns within 30 days of receipt. Just ensure that the products are unused and in their original packaging.

8. Can I track my order?

Yes! Once your order has shipped, you will receive a confirmation email with a tracking number, allowing you to follow your package all the way to your door.

9. How can I contact customer service?

You can reach our customer service team via the contact form on our website or by emailing us directly. We’re here to help with any inquiries or concerns you may have!

10. Do you have a rewards program?

Yes! Our rewards program allows you to earn points for every purchase, which can be redeemed for discounts on future orders. Sign up on our website to start enjoying the perks!

11. How often should I wash my hair?

The frequency of washing your hair ultimately depends on your hair type, lifestyle, and personal preference. Generally, those with oily hair may wash daily, while those with drier or coarser hair might be comfortable with washing once a week.

12. Do you offer any discounts or promotions?

We love giving back! Be sure to subscribe to our newsletter for exclusive discounts, promotions, and updates on new product launches.

If you have any other questions, please don’t hesitate to reach out. We’re here to pamper your hair!